Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
i am a top player but after update new levels are not coming stuck on level 3395
Thanks for the user ID #. I am going to send a message to Cez but she won't see it until Monday so hang in there.
You are very welcome! Please tell all your friends to write here if they have issues with any of the games.
Thank you so much Elsa ,I got new boosters,this is all because of you that you felt my pain,you are so kind and nice person thanks once again
You finally got everything? That's wonderful news! Thanks for letting me know.
Have you checked your envelope at the top right of this website? If you see a number 1 that means she answered. Also maybe you have to give her your user ID # so I'm going to give you a blog that tells you how to access it. Once you have the number, if you didn't get the boosters, write back here with the number and I'll write her again on Monday ok? Here is the link to get your user ID # - https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Thanks Elsa ,you finally did it ,I always remember your efforts for me
Thanks @Elsa for passing on @Sarah I am sorry that you have lost your boosters, sadly this will happen when you reinstall. Is your progress now back? Please let me know your new ID so I can create some candy magic in your account :-)
Thanks @Elsa for passing on
@Sarah I am sorry that you have lost your boosters, sadly this will happen when you reinstall.
Is your progress now back? Please let me know your new ID so I can create some candy magic in your account :-)
@Sarah I have now added items to your account. Thanks so much!
@Sarah I have now added items to your account.
Thanks so much!
Hi Elsa, Not get any boosters yet
Thank you Cez for responding to Sarah Ch!
When you play on a mobile device you can lose all your boosters because they are saved to your device. I did write to Cez to please help you but I haven't heard much from her today so she must be busy in meetings. Also they are 6 hours ahead of my time so it's 5:00 PM and they might be leaving for the day. I will send her another message now and hopefully you will hear back from her tomorrow.
Hi Elsa, no boosters but why ?
I just wrote to the King Admin asking if she can help you with some boosters. So hopefully she will write you here some time today.
Hi Elsa ,Yesterday I reinstall game.such a painfull thing for me lost of all my boosters,now your turn I need your help give me some boosters really difficult to play without boosters, thanks for reply every time Elsa I always remember you you are so kind
New here? Sign in or create an account to join the fun.
Hi Sarah Ch, sorry for the delay in responding. Are you saying that your game ends at 3395? Can you see the other levels ahead but you are stuck on 3395?
Hi Elsa no I can't the other levels ahead please solve this problem
A new episode came out yesterday so did it advance for you? Can you please do a print screen so that I can see what's going on?
That is very strange! Ok I have to head out to work now but I want you to check to make sure that you have all the IOS updates. Then clear out your history and then shut your device down. Wait about 10 seconds and then reopen it. Open the game. If you are playing through Facebook log out of Facebook and log back in. It should work but if not, write back here and I'll look for your message when I get to work.
Hi once again thanks for reply Elsa,I already told you that after 11 June update King use my old Apple ID for update . when I reinstalled game I have to change Apple ID so please use my new id for update because a long time I used it for all my apps specially for candy saga update. Now I have lots of boosters I can't reinstall game please do it and fix your problem
Hi Elsa how can I update game from old id because I couldn't even remember previcous ID password , who will give me guaranty if I reinstall candy once again King will not use old id just to irritate me this is all about King mistake,as I said I am a top and so old player if King is not able to solve problem so I have to leave the game
I am going to pass this along to the King Superstars to see if anyone has an answer for this.
Thanks Elsa for every time reply
Hi Sarah Ch, the Superstars are just as puzzled as we are. Check what version IOS you have because you might need an update. My iPhone shows IOS 11.4. I am showing up to 3485 on my phone.
Check out this blog and follow the directions. https://care.king.com/en/blog/article/retrieving-your-game-on-an-apple-device
Thanks Elsa ,But iPhone iPad update is not an issue , Issue is that why King use my old Apple ID for candy update because King know my new id all the time my game updated with it . All my other apps are up today but why not candy? I check your link and follow the directions but not useful because face book connection is not the problem please understand the main issue
Hi Sarah Ch, I am so totally confused just like you! The picture shows that you need to update the game and I will assume that you did click on it and it updated but you are still showing nothing above 3395 correct? I am going to elevate this to a King Admin to see if she can help you. She won't be back in the office until Monday but she should be able to read all of this and hopefully she can get it resolved.
Thank you so much Elsa I am glad you understand my problem all other apps are uptodate like Facebook YouTube except candy,please fix your issue and thanks again
Hi Elsa please see print screen if this is my fault how can I get next update of candy? So you have to fix your technical problem
I need to have you do something for me. I need you to get me the user ID # of the account that you want to use from now on. Please go to this site and read the directions on how to find your user ID #. Then please come back here with that number and we can take it from there. You said that King is using your old Apple ID but why would King know what your Apple ID is?
Please open the game and follow the directions from here: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it and please make sure that this is the account that you want to use from now on. Then bring that number back here. You can even do a print screen with that number and also type out the number so that when we forward it they can see that number.
Elsa I want to tell you one thing more, last night I use my mom 's mobile I install candy connect to my face book just to check and played above levels,but my mom will not allow to play more from her mobile
I am so puzzled about this. I'm going to forward this to a King Admin to see if she can figure this out.
Thanks Elsa,I am so upset because of this issue.I can't play above levels please do something fast just because of you(all the time reply ) I am hopeful I will be able to play and enjoy candy as soon as possible , how much time is required to resolve it ?
Hi Elsa,I am anxiously waiting for your reply, King admin and superstar will definitely solve the problem, hopefully waiting a good new from your side.
Hello @Sarah please could you check which version number you now have installed?
The last image shows 1.128 so you should have available up to level 3485. Your account shows me that you are on level 3430.
If you are still unable to access the newer levels, the only option left would be to reinstall the game again, sadly this will mean losing any saved boosters as these are saved to your device.
Please let me know how you get on.
Thanks!
Really the King is not an honest so I should leave candy.just a wastage of time, mind and money.I will tell all my friends the whole story and advice them not to play Anyways really thanks to Elsa such a nice person ( good bye for ever )
Would you please quit using the temu apps, every time I watch add it kicks me out. It's getting very frustrating to play. I'm not going to keep playing untill they stop. And if you choose to keep using the adds, I will delete the game. Thank you, theresa
How to going to my score 😢
I can't going in to my score
this level requires 40 yellow candies to pass, but none fall onto the board. I’ve restarted and updated my phone, cleared the cache, etc.
No yellow candies appear and the level cannot be passed
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
