Getting levels back

judithmacpherson

Whilst playing on my Iphone, logged in through facebook, I have suddenly gone from being level 347 to 1, for no apparent reason.  However on my laptop, logged in through facebook I am still at level 347 and can play it no problem.  I have deleted the App on my Iphone and re installed it, logging in through facebook but it makes no difference, I am still at level 1. Can you help please?

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Creative_Elsa

Hi judithmacpherson, read the information on this page to help you get your progress back:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

If it doesn't work then in the last paragraph there is a link that you need to click on.  It will open a page where you can post your issue there and someone will get back to you.