candy crush saga only recognizes one player on our family iPad Air.Cant log into game now from FB

Sharla_J_Brown

if anyone else tries to signs in, It stays signed in by the another family player.

_Elsa_

Hi Sharla, have you made sure that the one player signed out of their account?  I have seen this before and when the other player signs out then you could sign in.  Please try that and if that doesn't work then please write back here and I will try to get you more information.

Sharla_J_Brown

Yes, the other player is signed out of Facebook and Candy Crush Saga.  When I sign into Facebook on my IPad2, then try to sign into Candy Crush Saga, my sisters candy crush comes up, and she’s not even signed into Facebook, I am.  This is very annoying. I’m not getting any help from King care either.  No response.  Am I the only one with this issue? Why is king keeping me from signing in from Facebook.  It just doesn’t make any sense.  “HELP”

Sharla_J_Brown

Hi Sharla, have you made sure that the one player signed out of their account?  I have seen this before and when the other player signs out then you could sign in.  Please try that and if that doesn't work then please write back here and I will try to get you more information.

Sharla J BrownYes, the other player is signed out of Facebook and Candy Crush Saga. When I sign into Facebook on my IPad2, then try to sign into Candy Crush Saga, my sisters candy crush comes up, and she’s not even signed into Facebook, I am. This is very annoying. I’m not getting any help from King care either. No response. Am I the only one with this issue? Why is king keeping me from signing in from Facebook. It just doesn’t make any sense. “HELP”

_Elsa_

Hi Sharla, I am going to elevate this to a King Admin who might be able to look into your account.

Lady_Choo

Can you clear your Safari cache? Often the game remembers previous data on iphones and ipads. 

Make sure you are logged out the game, clear safari, close the game. Restart your device. 

Also one of our moderators posted this if that doesn't work.

Please try the following steps in order to connect to your FB profile:

1) Start the game and disconnect from Facebook

2) Reboot the iPhone and start the game

3) Click on the blue button and you should now be able to enter your email and password to correct FB profile.

If the problem persists then please log out of any open sessions on Facebook: https://www.facebook.com/settings?tab=security&section=devices&view 

Locate the game on the 'Recognized Devices' list and close the session.

After the sessions are closed you should now be able to start the game and enter your username and password for the correct Facebook profile.

If your sister has ever borrowed your phone, even once, or connected to her FB it often connects as them. Mine does it and I only ever connected the game once to my husbands account and it logs in as him more times than it does me. 

Sharla_J_Brown

Can you clear your Safari cache? Often the game remembers previous data on iphones and ipads. 

Make sure you are logged out the game, clear safari, close the game. Restart your device. 

Also one of our moderators posted this if that doesn't work.

Please try the following steps in order to connect to your FB profile:

1) Start the game and disconnect from Facebook

2) Reboot the iPhone and start the game

3) Click on the blue button and you should now be able to enter your email and password to correct FB profile.

If the problem persists then please log out of any open sessions on Facebook: https://www.facebook.com/settings?tab=security&section=devices&view 

Locate the game on the 'Recognized Devices' list and close the session.

After the sessions are closed you should now be able to start the game and enter your username and password for the correct Facebook profile.

If your sister has ever borrowed your phone, even once, or connected to her FB it often connects as them. Mine does it and I only ever connected the game once to my husbands account and it logs in as him more times than it does me. 

I’ve tried everything to no avail.

Sharla_J_Brown

Hi Sharla, I am going to elevate this to a King Admin who might be able to look into your account.

Please request help from Admin. I think king closed this case with no resolution. Thank you.