Candy Crush Saga

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All You Need to Know About All Stars 2026

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Not syncing

I'm at level 1326 on my ipad and when I login on my phone, it shows I'm at level 11. I need to do a hard reset to my ipad because of another issue and I'm worried I'll lose my level. Thanks.

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JustPlaying

Hi Saralilac,

Are you logging in with a Facebook or King account on your iPad? If so your progress is saved on the servers. On your phone make sure you are logged in with the same account as your iPad. If still not showing the correct level log out of the account on your game and Facebook app (if using Facebook account). Turn the phone off for 10 second and when you turn it on start the game and log back in with the same account as the iPad

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JustPlaying

Hi Saralilac,

Welcome! 👋

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