Candy Crush Saga is loading the earlier version on Facebook, so I cannot get to the newer levels

Jeff_Jacobs

Candy Crush used to load with a %'age loaded progress bar.  Then, CC was updated beyond this.  However, for the past few week when using Chrome at work on my desktop, when I try to open CC through Facebook, it loads the older way which means I cannot play beyond level 2825.  I am well into the 3000s, as I play on other devices as well.  My desktop uses Chrome (up to date), Flash is up to date, the cache is completely cleared....I have no idea why this has happened.  There is no problem with my home desktop, any laptops I use, iPad, iPhone, etc.

Laura_Grosvenor

I am not sure what is happening here Jeff, but I will ask the Moderators to look at your post since you have done all the Troubleshooting. I did think of one more thing you can try: you said your cache is cleared, does that mean you have completely cleared your History on your PC? I know when I go to clear my History, there is also a link somewhere on that page that takes me right to Google also, where I can clear that History too. I don't know if you get this too. I will send this to the Moderator for you. Let me know if your History is completely cleared. Thanks for writing and have a nice day!

Lady_Choo

Laura, just popping in here, have a look at this link Jeff as it will help you get back to the newer version

https://care.king.com/en/candy-crush-saga/my-candy-crush-saga-has-gone-back-to-an-old-version-how-can-i-get-the-newer-version-back

Laura_Grosvenor

Thank you Chicken Slayer. I bookmarked that link for future reference! I appreciate you poking your head in here! Good luck Jeff and I hope your day is as sweet as candy.