Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I Lost all my progress in Candy Crush Saga !!! I Need assistance on recovering??..

I'veI Lost all my progress in Candy Crush Saga !!! I've not opened the app for atleast a year.. Then I install the game now.. which reset to Level 1.. But I had over 500 Levels... I also tried connecting to Facebook but it's still in level 1.. I'm very disappointed at this. Help me out pls !!!

Accepted answers

All comments

harsh2211

Hey I completed over 5000 levels but I forget to connect with Facebook and by mistake I re downlod app I lost all please help

Lindark

https://community.king.com/en/candy-crush-saga/discussion/comment/1915866#Comment_1915866

Hi there, have you tried to recover your password with your most likely used email address? Maybe even try other emails if possible...

oliverjames2

Have lost Candy Crush as of yesterday Was playing for years and was well over 2000. Do not want to start again. Tried for hours last night but couldn’t get back in.

Freddy_

@anhta Hi and welcome, Have you tried resetting your password first

anhta

failed to login on my account,Please help

Crazy Cat Lad

Hi @afrahanjum and welcome to our Community!

Your game is saved on your Facebook, so no restore is needed.

Please make sure to connect the game to the exact same Facebook account that you used in the game earlier.

Try also with reinstalling both the game and Facebook app.

wykoon

Hi @afrahanjum thank you for providing your game ID, whilst waiting for our CM to restore your progress manually please contact player support at the link below. Hope this help solve your issue the soonest. Cheers 💖

https://soporto.king.com/contact

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/864421#Comment_864421

Hi @afrahanjum . Welcome to our Community

Please cheack this page

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

aijaziqbal

Hi @afrahanjum .

Welcome to the community.

Plz. Logout and update ur game then login and check once again i hope it will solve the problem.

Otherwise u already have provided ur id to us i would request our CM @Crazy Cat Lad To restore ur levels manuaaly.

Keep crushing and enjoy.🌼

afrahanjum

Hello

I'veI Lost all my progress in Candy Crush Saga as I update my phone Then I install the game now.. which reset to Level 1.. But I had over 915Levels... I also tried connecting to Facebook but it's still in level 1..my user I’d is

235907356920140

I'm very disappointed at this. Help me out pls

pattavarayapandian

Please help me to get my level back..it was deleted ...anyother please sent me the link for lost progress

geopeach

I was on level 2163 when asked to save progress with my email. I had forgotten my password so i had to create a new one. When i got back on to play candy crush I was back ti level 6. Please restore. Thanks.

jennyrow

I bought a new phone. I was level 3???. For some reason I can’t get back there. I’ve never had an issue before with changing phones. Please help? I can’t connect thru Facebook either.

Grace-5

Hi, I had approximately 2,000 levels completed last night and when I opened the app this morning I was reset to level 1! What happened??

jennifergg

Hi! I’ve also lost all my levels on candy crush right after I synced it to Facebook! I’ve also tried the link provided by this candy crush website but it’s still didn’t work! Please help!

Laura_Grosvenor

Mervin, you will have to follow this link Lost Progress to get this answered. There is a link on the bottom too if you need more help. Thanks for writing and have a nice day.

Welcome! 👋

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