Booster purchase - money taken but package not received

CP13

On 23/07/2018 I attempted to buy the £12.39 booster package but the purchase failed - a pop up message said no money was taken from my account but it clearly was - even though I did not receive the boosters.  I then attempted to purchase the £5.39 package, this money was also taken from my account but I don't seem to have received those either.  How do I get a refund?

_Elsa_

Hi C13,

Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

Cezdiamond

Hi C13,

Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

Thanks Elsa!