I'm connected - why am I getting message not connected when the gift boxes appear

EJ_Dotts

getting the message -Connect to claim your rewards and continue collecting, I am connected.  I've not received the boosters I should have received for several rounds. I've logged out and logged back in to my computer multiple times.

_Elsa_

Hi EJ, thank you for writing us here at King Care.  I am going to elevate this to a King Admin and maybe she can offer some help.  Since it's the weekend you won't hear from her until tomorrow or the next day.