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Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi nb, please follow the steps on this link: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep If the troubleshooting doesn't work then in the last paragraph is a link where you can complete a contact form and they will help you get back on track.