Lost progress

Question

Okay, this is about the 3rd or 4th time I have lost my progress on Candy Crush. I play through facebook on my laptop. Last night i was on level 2069 and now today it put me back to 1965. I love this game, but i am so irritated. I have tried all the tips and tricks and nothing works. Might be time to call it quits. If you have any ideas for help, let me know.

Creative_Elsa · Answer

Erin let's try this troubleshooting because it's been helping a lot of players here this week.  When the games opens to the lower level do you see stars on it?  Sometimes the avatar gets stuck and you have to replay the level.  So replay the level and then refresh the game and it should bring you back to your current level.

Erin_Corradi · Answer

still haven't heard from anyone...

Erin_Corradi · Answer

Hi Erin, complete this contact form:  https://care.king.com/contact  I'm not sure when they will get back to you because it's now going into the weekend and I don't know if they respond during that time.  Complete the form and wait until Monday later in the day to see if someone gets back to you.

Nothing has worked and haven't heard anything.