Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Lost my gold bars after iPhone upgrade

Upgraded from an iPhone 6s to an 8s over the weekend. App transferred and all my progress is correct but my gold bar in app purchases are now gone. I had about 106 give or take and now it’s showing zero. iTunes said I need to speak to app developers. I paid $ for these so no reason I should lose them. How do I get them back please? Thank you.

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Rosemary_Martin

Hi Mia,

I did not lose my progress. When I opened the game on my new phone I was st the proper level. I lost my gold bars from my piggy bank in app purchases. I had approximately 106 when I upgraded phone. When I opened game in new phone I had zero. I have 4 now that have accumulated through progress bonuses, etc.

QueenMia

Hello Rosemary,

Really sorry for the delay. I have checked your ticket and if I understand properly, your problem is that you changed phone, but you lost your progress in the game, is that right? This is because you haven't saved your progress by registering your email - You can find more info here. But don't worry, we can get it back for you I've sent you an email as I'll need private information. To find it, click on the envelop on the top right hand corner, near your avatar. If you're on your phone, you need to tilt the screen to see it.

Speak soon!

Mia

Creative_Elsa

Great! I will send this message to Cez but she won't see it until Monday. I will have her contact you.

Rosemary_Martin

The number in the email I received this morning responding to your suggested post I did last night is 7205588

Rosemary_Martin

No contact received from anyone at King after my last email. Can you please update or direct as to my next steps?

Rosemary_Martin

You mean my email?

I didn’t receive anything from king via email that was anything other than a auto response email so no reference #’s or anything.

Cezdiamond

Hello Rosemary- I am very sorry due to data reasons we cannot handle your purchase problems here. Please do let me know the email reference number(s) I will check this with the teams so that you can receive a reply.

Thanks!

Rosemary_Martin

Thank you very much!

Creative_Elsa

Hi Rosemary, I hear you and I can share in your frustration. I am going to forward this message to a King Admin. I'm not sure if she can help you but let's see what happens.

Rosemary_Martin

I filled out the form immediately after I received your response so I believe Friday? I actually filled it out on 2 different links on that contact page that I thought might apply. And I filled it out again yesterday after I posted a response to you. I’m just extremely frustrated but do appreciate your assistance. I have spent way more time on this than necessary and still no resolution.

Creative_Elsa

Hi Rosemary, I am very surprised that you didn't hear from a contact person because I wrote them on Friday and got an email from them on Saturday. That is the only place that handles purchases. When was the last time you completed the contact form?

Rosemary_Martin

Thank you for your response but your link did not solve my problem, only had me post ANOTHER question in the Contact Us section which I have already done multiple times. And I have not received a response to any of them. This is literally my 11th or 12th question post and no resolution. Not even close.What I need is for a cust service rep to contact me directly via email to assist me in resolving my issue. Posting though this area and the link you gave me accomplishes nothing. Again thank you for answering but you are the only one who has responded and unfortunately my problem isn’t solved. Customer service with King Games is abysmal to say the least!!!!!!

Creative_Elsa

Hi Rosemary,

Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

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Accepted answers

All comments

Hi Rosemary,

Hi Rosemary, I hear you and I can share in your frustration. I am going to forward this message to a King Admin. I'm not sure if she can help you but let's see what happens.

Rosemary_Martin

Thank you very much!

Cezdiamond

Thanks!

Rosemary_Martin

You mean my email?

I didn’t receive anything from king via email that was anything other than a auto response email so no reference #’s or anything.

Rosemary_Martin

No contact received from anyone at King after my last email. Can you please update or direct as to my next steps?

Rosemary_Martin

The number in the email I received this morning responding to your suggested post I did last night is 7205588

Creative_Elsa

Great! I will send this message to Cez but she won't see it until Monday. I will have her contact you.

QueenMia

Hello Rosemary,

Speak soon!

Mia

Rosemary_Martin

Hi Mia,

Lives
Why can't I receive lives from My friend
I lost win streak because add stuck.Can you help me to recover that?I had 3000+ win streak.
Can you help me?
No ads
Hi everyone, The last couple of days I'm not able to watch any ads (for extra moves or lives) :( did this feature disappear? I already tried re-installing the app, but after connecting the app to fb again, I lost some cassettes and still no ads :(
Frustration
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
In app purchases
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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