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Lost gold bars on game crash
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Hi, been stuck on 3714 for the past week (like everyone else). Today I got all the cherries/nuts through the transports and on to the playing field on the last move. I had two remaining, so I used 10 gold bars to extend play. Great! I'm going to beat this level finally. On the 3rd move of the extra five, the game froze momentarily and then crashed!!! (window completely disappeared). I am playing on Windows 10. I restarted and have sadly lost my gold bars and alas have NOT beaten this level. I'm a long time player and have only had an issue like this once before. Is there anyway I can get my gold bars back? Very sad...
Answers
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Hi PAcrusher,
Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
Regarding the crash I believe there is a glitch playing the game on Windows 10. It has already been reported but I will let them know that you also had this issue.
