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Hi Daniel, thank you for writing us here at King Care. I have seen a lot of complaints here from the players regarding the number of moves for a specific level. I have created a list of these complaints and forward this to a King Admin who then forwards it to the studio. I will add your message to the list.
I to am only getting 12 moves. This feels strange that not all are getting the same. It is supposed to be a free game I wonder is this why? Daniel do you ever pay? I don’t but there is no way to complete this level in 12 moves which in essence means the game is over for you and I
You are lucky then, I had 5 extra moves but no combos. Have to wait 44 hrs for the wheel to spin again. I see there are more reports of levels that dropped to 12 moves. Maybe there's a glitch somewhere? Until then I will keep on trying 5 lives at a time. Kind regards, from Amsterdam, The Netherlands.
P.s. I deleted game from tablet and installed it again. Still 12 moves only but by miricle I passed! Pfff onwards we go!!
Hi Chrissy, thank you for writing us here at King Care. This is the reason why you have less moves: https://care.king.com/en/candy-crush-saga/level-changing-on-candy-crush-saga-not-getting-the-same-amount-of-moves-as-your-friends I have seen a lot of complaints here from the players regarding the number of moves for a specific level. I will forward your message to a King Admin.