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Hi Margaret. Did you ever receive help from the developers? I have been experiencing this same exact problem! I have contacted King three times with no success. I didn't even realize there was a problem. I just thought perhaps mobile apps were different than the computer version until I came upon a level where it was impossible to complete it since there was no portal to enter the fruit! The conveyor belt just keeps looping with no portal to enter! I wasted so much $$ on boosters.
Maybe it's just a scam.