Candy Crusg Saga no internet connection to king

Kenrodma

My Icon is blank, and it cannot connect to King.Com.  Windows 10 Pro, local app install.

_Elsa_

Hi Kenradma, this glitch is on Microsoft's end because it's affecting not just Windows 10 but also Windows 7 and Windows 8 and a lot of players who have Windows 10 but play on Chrome or Firefox.  We are all waiting for a fix from them.

Kenrodma

I actually had to remove/reinstall.  Worked after that.  Unfortunately lost the levels I already completed though...  Changes from King Login to Facebook Login.

_Elsa_

Hi Kenrodma, here are some steps to follow to get your progress back:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

If the troubleshooting doesn't work, in the last paragraph there is a "here" hyperlink.  Click on it and complete the contact form.  They can go into your account and manually add your progress back.