Hi Omfs1125, could you possibly do a print screen and upload it here so that I can see what's going on? If you need help creating a print screen, please follow the steps from here: https://www.take-a-screenshot.org/
Hi Melinda, to upload it here look just above the area where you are going to start typing out your message. There are 3 icons. The middle icon is the picture so click on it and it will open to where you have it. Click on it and it should upload here.