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🌶️🍬 Hot & Sweet right now in Candy Crush Saga!

WHY WONT MY GAME LOAD UP

Karen_Percy
Karen_Percy Posts: 15

Level 2
in Support

EVERY TIME  I  CLICK  ON CANDY CRUSH SAGA  TO PLAY  ,IT STARTS TO LOAD THEN JUST  FREEZES UP AND WONT LOAD AT ALL

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Answers

  • QueenMia
    QueenMia Posts: 12,979

    Hey Karen,

    I can see you flagged Facebook, so I would assume the answer to your question is there: https://care.king.com/en/candy-crush-saga/laoding-issue 

    This is happening only on Chrome browser from version 68 and higher - This has been forced by a change of behaviour on Chrome side. This means we have to review years of coding and it may take a rather long time.

    This means that the best solution is for you to play using another browser, such as Safari, Firefox or Opera. 

    Sorry for the inconvenience, let us know if anything.

    Thanks and have a fun-tastic day!

    Mia

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  • _Elsa_
    _Elsa_ Posts: 37,048

    Thanks for your response @QueenMia.  The information that I gave above did work for some players and that's why I've been posting it and also my print screen has worked for some players who play on Firefox.  At this point, I am going to offer my suggestions and yours, if that's ok with you.

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