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Paid for 110 Gold Bars and not registering
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Gloria_Lepine
Posts: 9 Level 2
in Support
I was playing Candy Crush Saga Level 1888 and tried to buy more gold bars. I indicated I would like to purchase 50 at 13.99 but it would not go through. I tried six more times for 10 gold bars each and they would not go through. Just said processing. However I tried Paypal and also my Credit Card. To my dismay all 110 gold bars did not register on my game but they were processed by King Care. You owe me 110 gold bars or please cancel the 7 transactions - some on Paypal some on my Master Card. By the way Level 1888 is so stressful and I was willing to pay to get rid of it. I am on the verge of giving the game up. Thank you for your consideration.
Answers
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Hi Gloria,
Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
