Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

SolvedLost progress, no help provided yet

I was using Candy Crush for a long time and was at level 1300. I connected it to Facebook since I was switching devices and wanted to save my progress.

Now, everything is gone. I had so many boosters and gold bars.

Tried contacting twice, haven't received anything.

Can someone help me? Otherwise I will just quit playing. No way I am going to start from level 1 again. Don't even understand why a simple option to connect and save progress isn't available.

I was given a link to fill contact form, I did that nothing happened. Also asked to add levels manually in my account, can someone guide me please how to do that because no such option in my app.

Please help

Accepted answers

All comments

That is wonderful news! Thanks for letting us know!

Hey Cez and Elsa

Want to thank you guys for helping me out, my progress is back. Yay! I can finally start playing again.

And @Cez, have replied to you on private message about my email ID.

Thanks again.

Thanks @Cez for helping!

@Sonal I have also sent you a private message regarding the email that you sent. Thanks!

Thanks @Elsa

@Sonal I am so sorry for your wait, I will try and find out what happened to your email.

In the meantime, I have returned your progress so that you can continue on your sweet journey!

Thanks!

Ok I am going to send her this message privately so she can see it when she checks her messages tomorrow.

Hi Elsa

My User ID is 10019495993. I still haven't received any messages, on email or Facebook. Could you please try and get the King Admin to restore the levels now? Or else I'll be simply giving up on this issue.

Hi Sanal, they are back in the office but I can see how hectic it is, so in the meantime, please go to this link and get your user ID #: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

Since they are in Spain it is now mid-afternoon there so not sure if you will get an answer today but once you post your user ID # here and you still haven't heard from the contact, I will make sure that my King Admin goes into your account.

I'll wait a couple of days and then give up. By far, this is the wierdest and most annoying experience with any customer care who won't even respond.

Hi Sanal, I'm sorry that you haven't heard from anyone. It's now the weekend so there isn't much that I can do for you. I will post a message for the King Admin and hopefully she can get someone to respond to you on Monday.

Elsa, I have waited for two more days now. No response from King Admin or anyone else, neither on Facebook nor on my registered E-mail.

Hi Sanal, I don't understand why you aren't getting a response back. What I am going to do is forward this message to a King Admin. Perhaps she can follow it up on her end to find out why they aren't getting back to you. Don't post your email address here because I can't email you with a response so it's best to write here. I'm going to post your question now to a King Admin but it's a holiday in Spain today so she won't see your message until tomorrow.

Also, if it isn't a safety or a confidential concern, I can provide my email address here on this thread so that either you or someone from the team can contact. Please let me know.

Hi Sanal, I can't get to your email account. It's not located here in the community. If you have a Gmail account then you have to login to Gmail, or log into where you have your account. That is where you will get your response with a ticket number. I thought that there was a subject option. I didn't look too close at the contact form. Check your email account that is connected with Facebook. If you log in here using your Facebook account then that is where you will get your response. If you don't hear anything by tomorrow, I would complete another contact form.

Yes, thank you Elsa for the information. I filled the contact form (just a question, there was no option for lost progress, the options were: Problems with my game/purchases/general and then in the game part, I chose 'game didn't save').

It is Tuesday and I haven't received any mail still.

I'll be glad if you can directly reach my email.

Hi Sanal,

I only sent you that information yesterday to follow the steps and to complete the contact form. It was Sunday yesterday so no one is in the office on Sunday. You should hear back from them today or tomorrow. You will be getting an email with a ticket number on it.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hi Sanal,

I only sent you that information yesterday to follow the steps and to complete the contact form. It was Sunday yesterday so no one is in the office on Sunday. You should hear back from them today or tomorrow. You will be getting an email with a ticket number on it.

Yes, thank you Elsa for the information. I filled the contact form (just a question, there was no option for lost progress, the options were: Problems with my game/purchases/general and then in the game part, I chose 'game didn't save').

It is Tuesday and I haven't received any mail still.

I'll be glad if you can directly reach my email.

Hi Sanal, I can't get to your email account. It's not located here in the community. If you have a Gmail account then you have to login to Gmail, or log into where you have your account. That is where you will get your response with a ticket number. I thought that there was a subject option. I didn't look too close at the contact form. Check your email account that is connected with Facebook. If you log in here using your Facebook account then that is where you will get your response. If you don't hear anything by tomorrow, I would complete another contact form.

Also, if it isn't a safety or a confidential concern, I can provide my email address here on this thread so that either you or someone from the team can contact. Please let me know.

Hi Sanal, I don't understand why you aren't getting a response back. What I am going to do is forward this message to a King Admin. Perhaps she can follow it up on her end to find out why they aren't getting back to you. Don't post your email address here because I can't email you with a response so it's best to write here. I'm going to post your question now to a King Admin but it's a holiday in Spain today so she won't see your message until tomorrow.

Elsa, I have waited for two more days now. No response from King Admin or anyone else, neither on Facebook nor on my registered E-mail.

Hi Sanal, I'm sorry that you haven't heard from anyone. It's now the weekend so there isn't much that I can do for you. I will post a message for the King Admin and hopefully she can get someone to respond to you on Monday.

I'll wait a couple of days and then give up. By far, this is the wierdest and most annoying experience with any customer care who won't even respond.

Hi Sanal, they are back in the office but I can see how hectic it is, so in the meantime, please go to this link and get your user ID #: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

Since they are in Spain it is now mid-afternoon there so not sure if you will get an answer today but once you post your user ID # here and you still haven't heard from the contact, I will make sure that my King Admin goes into your account.

Hi Elsa

My User ID is 10019495993. I still haven't received any messages, on email or Facebook. Could you please try and get the King Admin to restore the levels now? Or else I'll be simply giving up on this issue.

Ok I am going to send her this message privately so she can see it when she checks her messages tomorrow.

Thanks @Elsa

@Sonal I am so sorry for your wait, I will try and find out what happened to your email.

In the meantime, I have returned your progress so that you can continue on your sweet journey!

Thanks!

@Sonal I have also sent you a private message regarding the email that you sent. Thanks!

Thanks @Cez for helping!

Hey Cez and Elsa

Want to thank you guys for helping me out, my progress is back. Yay! I can finally start playing again.

And @Cez, have replied to you on private message about my email ID.

Thanks again.

That is wonderful news! Thanks for letting us know!

Minha compra não chegou
Comprei no jogo e não chegou a compra
Level 18 527
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
vidas extras afinal de cada competição.
Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.
Changing age
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…