I cannot watch video on my mobile device

Richa_Nayyar

I cannot watch the video on my iphone. I do get the link and when I click on watch ad for lives or boosters, I get a black blank screen. I cannot see the video, hence not receive anything. 

_Elsa_

Hi Richa, this might be a new glitch starting.  I haven't seen anyone else report this yet but will keep my eyes open here during the weekend to see if anyone else does report it.

Brian_Porter

I have the same problem, when I select the bonus video, the curtains open and all I get is a black screen with the x to close it. iPhone candy crush 

Richa_Nayyar

I have the same problem, when I select the bonus video, the curtains open and all I get is a black screen with the x to close it. iPhone candy crush 

I am still having this issue

Amanda4charly

My candy crush never shows a video but my partners does. How can I get this? 

Hershey12

I have had the problem with the black screen with an x to close it for several weeks. Can't win any extra plays or boosters. Losing interest in playing the game since the problem isn't resolved. 

_Elsa_

Hi guys, the studio is aware of this glitch and we are all waiting for a resolution. 

@Amando4charly, all of these events and challenges start out as testing where players are randomly chosen to test.  They monitor it to see if it's working and if there is a problem they can adjust before releasing them to the public.  Your partner might be a tester for this.  You can read more about this here:    https://community.king.com/en/candy-crush-saga/discussion/246202/where-can-i-get-my-events#latest