Levels dropped

Jacqui_Allen

Was on level 1019 or 1020 and then gane crashed (again) and now I'm back to level 471

_Elsa_

Hi Jacqui,

Please follow the steps on this link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep to get your progress back.  If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink.  Click on it and complete the contact form.  They can go into the account and manually add the progress back.