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Lost three levels

Stephen_Brierley
Stephen_Brierley Posts: 6

Level 1

Lost three levels 3913 to 3915 and had to redoe them.This has happened before,the game is hard enough with out this Also lost all my lives.The games broken.

Answers

  • _Elsa_
    _Elsa_ Posts: 37,045

    Hi Stephen,

    Let’s try some troubleshooting tips by following the steps on this link:  https://www.elsalanger.net/blog/troubleshooting-tips

    I would also like you to please check if you have the most recent version of the game.

    On Android, Go to Settings > application settings > manage application, then tap on the app.  It'll say the version you are running under the name.

    On Apple, Go to the App store > click on the game app, and it will say it under the name. 

    On Windows 10,  Go to the Settings > click on the game > click on Advanced settings, then you will see what version you have.

    If the troubleshooting doesn't work, then follow the steps on this link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep to get your progress back.  If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink.  Click on it and complete the contact form.  They can go into the account and manually add the progress back.

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