Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Lost Lives
Buddy_L._Jackson
Posts: 37
Level 3
in Support
I had 506 lives saved in Candy Crush Saga. When I logged in yesterday on my HP Laptop they were gone. Why did they disappear??This same thing happened to my wife who also plays the Facebook CC Saga game on her HP Laptop."Your Message" is dead on my laptop as well as my wife's cc saga game ona different HP Laptop. Neither will show lives donated by friends.We also sent each other lives and they did not show up.Please take a look at our CC Saga game sites and see what possiblycaused this to happen -- and correct the problemBuddy --- https://www.facebook.com/buddy.l.jacksonVivian -- https://www.facebook.com/vivian.jackson.5817I am at game level 3369.Thank youBuddy Jackson
Best Answer
-
Hi Buddy, you are talking about 2 completely different glitches. The total loss of lives was reported last week. The studio is trying to resolve this now.
The sending and receiving of lives is a glitch that is also being checked out. However, I have to ask you to please post a new message on a main thread question that I just created. This is where you will be seeing updates as the studio progresses with it. https://care.king.com/en/candy-crush-saga/why-cant-i-receive-lives-from-friends-1146687714
Answers
-
Hi Buddy, you are talking about 2 completely different glitches. The total loss of lives was reported last week. The studio is trying to resolve this now.
The sending and receiving of lives is a glitch that is also being checked out. However, I have to ask you to please post a new message on a main thread question that I just created. This is where you will be seeing updates as the studio progresses with it. https://care.king.com/en/candy-crush-saga/why-cant-i-receive-lives-from-friends-1146687714
This discussion has been closed.
