Candy Crush Bonus Videos Not Loading

Kelli_Boyer

Candy Crush bonus videos after choosing bonus screen goes to play video. Screen then stuck black. Will not load video to play

_Elsa_

Hi Kelli, you are the second player reporting this.  Perhaps it's a new glitch starting.  I will keep my eyes posted here to see if others report this.  In the meantime, perhaps you can try some troubleshooting and to make sure that you have the latest version of the game.

Try the troubleshooting on here.  Since you are on a mobile device, scroll down until you see either the Apple or Android troubleshooting link. 

https://www.elsalanger.net/blog/troubleshooting-tips

I would also like you to please check if you have the most recent version of the game.

On Android, Go to Settings > application settings > manage application, then tap on the app.  It'll say the version you are running under the name.

On Apple, Go to the App store > click on the game app, and it will say it under the name. 

On Windows 10,  Go to the Settings > click on the game > click on Advanced settings, then you will see what version you have.

Apocket

I am having the same issue and I am using the most recent versions 

itsme7777

I am having the same issue

itsme7777

Also, I have the latest version on my iPhone.

Jelloshotgirl

I am having the same issue on my new Samsung Galaxy S9

Dawniedawn

I also have the same issue. I also have the latest version

russbruns

I also have this issue, running 1.143.0.6

Mish

Kelli_Boyer said:

Candy Crush bonus videos after choosing bonus screen goes to play video. Screen then stuck black. Will not load video to play

Mish

I have the same problem.  I have done what has been recommended but hasn't helped. Hope the glitch is fixed soon. 

russbruns

Still going for me...been about 3 weeks now