lost all levels (4000+) released on 2018/11/26 Wednesday

dwong0511dwong0511 Posts: 4
Here is DennisWong playing CandyCrush 
I lost all my levels after connecting to my facebook with the intention to save my progress there in facebook; the result is have me started from level 1.
After disconnect my facebook and restart my CandyCrush Saga, I still cannot get back to the last level that was raised last Wednesday 2018/11/26.
I am on level 4000+ and my progress should be stored at king.com. Please let me know how to get back to the latest level. Thanks in advance
Already contacted the customer care, only Bot Anna offered some help but my intention is to have Customer Care to recover my progress from king.com. 


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