It goes to blue screen that says loading and goes not further. Can you help please?

Ioanna_Christou

It goes to blue screen that says loading and goes not further. Can you help please?

Lani-2

I have the same issue

QueenB

It seems that there is a slight technical issue which is unfortunately impacting the game. Rest assured however that the developers are already aware of this and are working hard to find a resolution as quickly as possible.

If you happen to have access to Windows 10, you can also download the game directly to your computer and play via the Windows app instead while they work on a fix. 

You can sync your progress just by connecting the app to Facebook:

https://www.microsoft.com/en-us/p/candy-crush-saga/9nblggh18846?activetab=pivot:overviewtab  

Thanks for your patience while this is being looked at guys! 

QueenB

Good news

We had a little hiccup but all games should be back to normal now. Thanks for your patience while this was being looked at, you rock