No option for bonus videos

ashleygreen19

I no longer have the option to play a video for a free booster for each round. I’ve had this happen before and I uninstalled the game and reinstalled but lost ALL my boosters but not my progress. It fixed it for like 10 levels but now it’s back to where I can’t watch videos before rounds. I get the option for bonus spins after a round is lost, but no videos before rounds.  Fix this please. Especially since I can’t pass level 435 with only 13 moves. That’s ridiculous. 

_Elsa_

Hi @ashleygreen19, do you not have this option or is the video going black on you?  I have seen a couple of players reporting that they are getting the black screen instead of being able to view the video.

ashleygreen19

Elsa said:

Hi @ashleygreen19, do you not have this option or is the video going black on you?  I have seen a couple of players reporting that they are getting the black screen instead of being able to view the video.

I don’t have the option at all. There is no purple play button next to the pink play button. Just the pink button

majolane

I think I have a similar issue, never had that option at all, but my wife has,,at times I thoughts it was my phone, but my wife had logged in to candycrush using my phone and she would still have doz ads...please assist

_Elsa_

Hi @ashleygreen19 and@majolane, this is probably still in a testing phase so players are randomly chosen to test this. This could be why it suddenly isn't showing or why you aren't seeing it but your wife is.  There is a glitch being reported by the players who have been testing this out.  They are saying that the video never opens - it just becomes a black screen.  And that is why the studio does these tests.

ashleygreen19

@Elsa if it helps, my videos have always played, no black screen issue. Just the random times when I don’t get the option for the videos. They came back again when i got on this morning to play, but are gone again. I’m wondering if it’s after I play so many levels that it quits?

_Elsa_

You might have a good point there @ashleygreen19!  Wait now that I think about it I was playing with the videos last night and I think it's only for 5x and then disappears.

crystina

ashleygreen19 said:

I no longer have the option to play a video for a free booster for each round. I’ve had this happen before and I uninstalled the game and reinstalled but lost ALL my boosters but not my progress. It fixed it for like 10 levels but now it’s back to where I can’t watch videos before rounds. I get the option for bonus spins after a round is lost, but no videos before rounds.  Fix this please. Especially since I can’t pass level 435 with only 13 moves. That’s ridiculous. 

crystina

Voce consegue vou te dar uma dica , desse ate o nivel 2 e joga ate o 6 e pega todos os bost possivel e volta au nivel atual com todos os bost e voce consegue 

ashleygreen19

@Elsa that sounds very similar. Today I think I went about 10 levels or so and then it did it. So maybe the number varies? Do you think it is a glitch or do you think that is how they intended it?

crystina

Acho que e .Uma folha com certeza !
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