Why can’t I watch videos for free items?

sgraw

I’ve tried deleting and re-downloading the app many times on my iPhone and I have the current update, but I still don’t have the option to watch videos for free items/lives. What’s the deal?

firebombmarkus

Hi @sgraw and welcome to the Community. As far as I know, not all the players have this option. I think it's a part of testing and players get it randomly. I have noticed in my games that sometimes I have these videos, sometimes they are gone and then reappear again. I hope this helps. Have a great day. 😊

firebombmarkus

Hi @sgraw and welcome to the Community. As far as I know, not all the players have this option. I think it's a part of testing and players get it randomly. I have noticed in my games that sometimes I have these videos, sometimes they are gone and then reappear again. I hope this helps. Have a great day. 😊

DeanaBranch

This is not a fair practice.  Just a way to hustle people out of money

MoodBlue

I will not be spending any more money now that my sister is getting this option and I do not. I spend a ton on this and feel this is why I don't get this option  I may delete this game all together now. Very crappy practice's...