Tooth Fairy Doesn't Unlock

PummyRaj said:

Dudehead said:

Hi @PummyRaj; I'm playing on King.com. Thanks for any help you can offer.

Hello again @Dudehead, Thank you for replying back

The Tooth Fairy is not giving access to her players on King,Com!! This is a known issue and not sure when it will be fixed.

Hence, players are advised to play through Facebook! If you are playing on PC, Facebook is a good option! And if you are playing on a mobile device, you can create a Kingdom account and there won't be any issue to play the game AND there will be more additional features available than PC!!

Please let me know if you need more details or clarification!

Talk to you soon! Have a great rest of the weekend 🤗

Hi PummyRaj;
From this it appears that King.com have decided to disallow free play without an exchange for advertising our FB social network, with friend requests &c. So I will be switching to another game. I'm not interested in pinging my social network about my gaming habits.
Thanks for the feedback, that helped me finalise my decision!
Best wishes,

PummyRaj said:

Dudehead said:

Hi @PummyRaj; I'm playing on King.com. Thanks for any help you can offer.

Hello again @Dudehead, Thank you for replying back

The Tooth Fairy is not giving access to her players on King,Com!! This is a known issue and not sure when it will be fixed.

Hence, players are advised to play through Facebook!

Hi PummyRaj;
From this it appears that King.com have decided to disallow free play without an exchange for advertising through our FB social network, with friend requests &c. So I will be switching to another game. I'm not interested in pinging my social network about my gaming habits.
Thanks for the feedback, this helped my finalise my decision to stop playing Candy Crush.
Best wishes,

hikari

Is this going to be resolved for king.com any time soon? I do not have a Facebook or a suitable mobile device to play on. I stopped playing in around July when the Tooth Fairy refused to unlock any more.

Dudehead said:

Hi @PummyRaj; I'm playing on King.com. Thanks for any help you can offer.

Hello again @Dudehead, Thank you for replying back

The Tooth Fairy is not giving access to her players on King,Com!! This is a known issue and not sure when it will be fixed.

Hence, players are advised to play through Facebook! If you are playing on PC, Facebook is a good option! And if you are playing on a mobile device, you can create a Kingdom account and there won't be any issue to play the game AND there will be more additional features available than PC!!

Please let me know if you need more details or clarification!

Talk to you soon! Have a great rest of the weekend 🤗

PummyRaj said:

Dudehead said:

Dudehead said:

Hi @Pummy_Raj, I have been stuck at the gate past level 96 for two weeks now, and the tooth fairy won't unlock it.

Any help you can offer. I am Dudehead, playing with Google Chrome on mac. Thank you!

@MaryBL, in case you are filling in for @PummyRaj, the fix is just not happening. Is there a weighing in on how much profit can be made by avoiding the fix for as long as possible? Seems like this has been going on since, seems like April?

Hello @Dudehead, Hearty Welcome to the Candy Crush section of our friendly King Community

I am very sorry to hear that you are stuck with the Tooth Fairy I also apologize for not attending to your post earlier!! My tags are not working properly and that is the reason I could not attend you

With regards to "Tooth Fairy" issue --> Are you playing on King.com OR Facebook?

King.com

PummyRaj said:

Dudehead said:

Dudehead said:

Hi @Pummy_Raj, I have been stuck at the gate past level 96 for two weeks now, and the tooth fairy won't unlock it.

Any help you can offer. I am Dudehead, playing with Google Chrome on mac. Thank you!

@MaryBL, in case you are filling in for @PummyRaj, the fix is just not happening. Is there a weighing in on how much profit can be made by avoiding the fix for as long as possible? Seems like this has been going on since, seems like April?

Hello @Dudehead, Hearty Welcome to the Candy Crush section of our friendly King Community

I am very sorry to hear that you are stuck with the Tooth Fairy I also apologize for not attending to your post earlier!! My tags are not working properly and that is the reason I could not attend you

With regards to "Tooth Fairy" issue --> Are you playing on King.com OR Facebook?

Hi @PummyRaj; I'm playing on King.com. Thanks for any help you can offer.

Lcontreras

Ok - I will try that. Thanks

Hello @Lcontreras, Hearty Welcome to the Candy Crush section of our friendly King Community

I am sorry to hear about the issue in your game!! It looks like you are playing on King.com!!

Tooth Fairy not opening new levels is a well knows issue while playing through King.com

I would suggest you to play your game through Facebook.com OR an a mobile device. Because, Tooth Fairy does not lock you there!

Please let me know what you think! Just tap on "Type your Comment" box located below to write back just like you did above.

Talk to you soon! Have a great rest of the day/evening!

Lcontreras

Stuck for the third time in a row. I don't want to have to pay AGAIN to move on. Why is this not working? I am on a PC. I have cleared cookies, tried different browser, rebooted. I have given up and paid for bars to move on the last 3 times - how do I fix this? @Pummy_Raj

Image: https://us.v-cdn.net/6030983/uploads/editor/3o/gxj1y0rogedl.jpg

MirceaHoria82 said:

Hi @Pummy_Raj ! i am facing the same problem ! I am at level 785 to 786 and for 4 days i am still at the road block. The tooth fairy shows 0H 0 M 0s . I am playing from web browser with king.com account . My game account is MirceaHoria82.

Hello @MirceaHoria82, Hearty Welcome to the Candy Crush section of our friendly King Community

I am very very sorry for not able to attend to your post and/or answer you till now!! I did not receive the message even you tagged me

You must be frustrated with no answers and no help!!!!! But, I am here now and better late than never!, right?

Are you all set now with the Road Block and are able to play the game or not yet?

Please let me know if I can be of any assistance 🙏🏻

Dudehead said:

Dudehead said:

Hi @Pummy_Raj, I have been stuck at the gate past level 96 for two weeks now, and the tooth fairy won't unlock it.

Any help you can offer. I am Dudehead, playing with Google Chrome on mac. Thank you!

@MaryBL, in case you are filling in for @PummyRaj, the fix is just not happening. Is there a weighing in on how much profit can be made by avoiding the fix for as long as possible? Seems like this has been going on since, seems like April?

Hello @Dudehead, Hearty Welcome to the Candy Crush section of our friendly King Community

I am very sorry to hear that you are stuck with the Tooth Fairy

I also apologize for not attending to your post earlier!! My tags are not working properly and that is the reason I could not attend you

With regards to "Tooth Fairy" issue --> Are you playing on King.com OR Facebook?

NenaGravil

Dudehead said:

@MaryBL, in case you are filling in for @PummyRaj, the fix is just not happening. Is there a weighing in on how much profit can be made by avoiding the fix for as long as possible? Seems like this has been going on since, seems like April?

It's been going on since before April, I was having this problem a year ago. I finally stopped trying to play on Chrome, as more issues kept piling on. They clearly don't care about maintaining the online game, only the phone app.

Dudehead said:

Hi @Pummy_Raj, I have been stuck at the gate past level 96 for two weeks now, and the tooth fairy won't unlock it.

Any help you can offer. I am Dudehead, playing with Google Chrome on mac. Thank you!

@MaryBL, in case you are filling in for @PummyRaj, the fix is just not happening. Is there a weighing in on how much profit can be made by avoiding the fix for as long as possible? Seems like this has been going on since, seems like April?

Hi @Pummy_Raj, I have been stuck at the gate past level 96 for two weeks now, and the tooth fairy won't unlock it.

Any help you can offer. I am Dudehead, playing with Google Chrome on mac. Thank you!

Image: https://us.v-cdn.net/6030983/uploads/editor/lc/i104so4h8aa4.png

MaryBL

That is my feelings too. I have paid in the past but won't be forced into it this time. I find it hard to swallow that an organisation that makes 800k a day I read can't afford the expertise to hire somebody to fix this problem that has been going on for weeks now. And all they do is say how lovely we are and ask for our patience. Its all a bit patronising I find.

superpoopy

NenaGravil said:

This has continued to happen to me on every new bridge. Is king.com ever going to fix this issue?

Doubtful, since king is getting a squillion dollars as a result. I myself bought 2 lots of gold bars thinking that it was a temporary issue. You people cant seriously expect us to buy gold bars every episode..

Jelly_Jenny

@MaryBL

We've been experiencing issues with life, roadblock and extra moves requests at king.com. In spite of their best efforts, our Studio team haven’t yet been able to resolve this issue, but are still working very hard to get a fix in place for you.

Due to the nature of this type of investigation, it’s not possible to give an exact date for the resolution, I’m afraid. The Studios strive to deliver the best playing experience, but bugs or errors can be tricky to pin down for a number of technical reasons.

The issue is only with king.com platform however, and if you are able to play on another one, we recommend using that as a workaround for now. Other supported platforms are Facebook, Windows 10, Android, Apple and Kindle. You can find links to these platforms here under "Play Now".

This is a frustrating issue to have but hopefully you are able to play on the platform of your choice really soon.

MaryBL

How is this answered. What is the answer. Thank you.

MaryBL

Tooth fairy has lost her powers. Shd needs gold bars to get it back.

MirceaHoria82

Hi @Pummy_Raj ! i am facing the same problem ! I am at level 785 to 786 and for 4 days i am still at the road block. The tooth fairy shows 0H 0 M 0s . I am playing from web browser with king.com account . My game account is MirceaHoria82. Thank you !

Accepted answers

All comments

I have the same problem. the time passed and still cannot unlock the road. The situation is like this at least since 2-3 days.

Image: https://us.v-cdn.net/6030983/uploads/editor/ij/9f7uudk8rc4j.png

Still unsolved. Different level, the same issue:

Image: https://us.v-cdn.net/6030983/uploads/editor/6b/3uclyibd2ib5.png

Hello @Mitch1, a warm welcome to all our "New" King Community

Can you please tell me what level you just finished? It could be that it is the last level you just finished & there is a wait for the new levels to be released!!

** To Reply, please click on "Quote" below to my post OR simply tap on the "Type your comment" box

I completed 485 and I'm waiting for 486.

Hello again @Mich1,

OK!!! 485 is NOT the last level in Candy Crush! I am not sure why the next episode is not opening for you even the waiting period is over!! It is great that you have posted screen shots. I will tag the Candy Crush Community Manager @Cezdiamond. These pictures help them to look in to the issue(s).

Meanwhile... from the screen shot, I am not able to tell whether you are playing on PC or mobile gadget!!

If you are playing on mobile gadget, (1) clearing the cookies & cache (2) Making sure that there is enough free space (at least 2 GB) on the device help with some of the glitches / events of the game.

** If I find any other remedy, I will come back & post it for you. Until then, please try above trouble shooters & post the update!

Hoping for the best

I'm playing on the PC online https://king.com/play/candycrush

@Cezdiamond, @Pummy_Raj, any feedback? I'm still blocked at level 485.

Hello again @Mich1,

Very sorry to hear that the issue is still persisting

It is great that you have posted the screen shots above

And I know that you are playing on your PC -- through Facebook, I guess!

Any other information you can provide regarding this issue? Are you still seeing the picture you posted above? Did you try to click on the X and see if you can go ahead? Are you getting any error message when you try to go forward?

Can you please provide your game ID? When the King team looks into the issue, it might come in handy!

Once again, very sorry hear that you are not able to play!! Hoping it will be fixed soon!

Hello @Pummy_Raj,

Answers:

1. I'm playing on PC using king.com account (not through facebook).

2. I still have the same issue and of course, I closed the window (X) and nothing changed. I received one ticket from the players, so the current situation is:

Image: https://us.v-cdn.net/6030983/uploads/editor/3g/tnf566our4mq.png

It's the 2nd bridge where I'm facing the same issue. Last time I've waiting until I received the 3 tickets from players.

3. ID - username: Mich

Regards,

Mich

@Pummy_Raj , still no news? I'm in the same situation, same level, since 8 days ago...

NenaGravil

I am having the same problem. Playing on king.com and on a Chromebook.

Hello @Mich1,

I was a bit busy for this past week. Very sorry for getting back this late to you

It's been 5 days since you have posted! Any change or still the same?

Can you please provide your game ID? The King team will look into the issue If you do not know how to, please follow this link https://community.king.com/en/bubble-witch-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Thanks a lot for your patience

Katzanddog

I'm having exactly the same problem and it's been weeks. I'm trying to get from level 200 to level 201. I'm playing online on a Mac, but I've tried opening the game in Safari, Chrome and Firefox. I tried following the instructions to get my ID but they didn't work. Are there different instructions for online vs mobile for finding ID?

Image: https://us.v-cdn.net/6030983/uploads/editor/p0/i4b9n85qmxa4.png

@Katzanddog,

Let me see if I can find another link to find your game ID

Just in case, what is your user name that you use to play the games? Is it the same that you are using here?

Hello @Mich1 and @Katzanddog,

Can you please try this link to find your Candy Crush game ID -- https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Along with your Game ID, please write your user name too

Hoping for the Best

Hello @Mich1 and @Katzanddog, Good Morning

The above link I have included to find your Game ID is to use on your Mobile devices. It will not work on your PC.

Hope to hear from you soon. Have a great day!

Hello @Pummy_Raj,

The provided linked shows the steps for finding the ID in apps. I'm playing Candy Crush on my desktop computer, using internet browser, with King account (no Facebook).

From King.com, the only app installed on my mobile device is Farm Heroes app and I can see the ID there. I believe that the ID is unique in King, regardless the game. The ID is: 6380493960.

My current status on Candy Crush: I received 3 tickets from other players (finally!) and now I have passed the level. But since it is the 2nd time consequentially that I faced this issue, I'm expecting to have again the same issue on the next bridge.

Thank you,

Mich

Hello @Mich1

Thank you for letting me know and great to hear that you got back into the next episode. Let me find out some information regarding this.

Until then, keep having great time crushing candies.

All the Best & have a great day/evening

Cezdiamond

Thanks @Pummy_Raj for sharing with me

@Mich1 Really glad that you can continue on your sweet journey!

Have a lovely weekend!