Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
Need Help :( I was in level 1896 and lost all progress
I was in level 1896 and I finally thought let me save them in a facebook account as it was always asking me to do so. When I entered my facebook username and password it mentioned "all your progress is synchronized " but it again came to level 01.
1) I tried to log out from the facebook account and again login
2) I tried without the facebook account
3) I followed this link https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest and didn't help me
4) I have written to contact us
Please help me if someone has got this resolved, it was level 1896 and now again in level 01
1) I tried to log out from the facebook account and again login
2) I tried without the facebook account
3) I followed this link https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest and didn't help me
4) I have written to contact us
Please help me if someone has got this resolved, it was level 1896 and now again in level 01
Best Answer
-
Hi @rani, where are you playing the game - mobile or computer? Can't you play through the Kingdom? I don't trust Facebook because there are always glitches. The only way to get it resolved is to do exactly what you did above. You just have to be patient with the contact form because it's a holiday weekend/week and they are on skeleton staff. I don't think you will get an answer during the weekend but hopefully by Monday you might receive an email from them. They can manually go into your account and get you back on track. That's the only way that your progress can be brought back.
Answers
-
Hi @rani, where are you playing the game - mobile or computer? Can't you play through the Kingdom? I don't trust Facebook because there are always glitches. The only way to get it resolved is to do exactly what you did above. You just have to be patient with the contact form because it's a holiday weekend/week and they are on skeleton staff. I don't think you will get an answer during the weekend but hopefully by Monday you might receive an email from them. They can manually go into your account and get you back on track. That's the only way that your progress can be brought back.
