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daughterinlaw
Posts: 1 Newbie
in Support
My mother in law has been playing for years. She likes to make in game purchases often. She has stopped because after making the purchase her game crashes she loses her purchase and the game resets to the same level even when she beats it. She also can’t send lives. She plays on an iPad. What can I do to fix this for her.
Thanks!
Thanks!
Answers
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Hi @daughterinlaw Welcome to the Candy Crush Saga Community
I'm sorry you're experiencing an issue with your purchase.
We are unable to access purchase information in the community but you will be able to see the procedure and the right contact form here.
Sorry for the inconvenience
As for the Game Crashing you may wish to try the troubleshooting for iOS
Let us know how it goes
