Lost my levels

rpazzi

My, elizabeth, lost all my levels” i was in 800” when conected with facebook, could you do somethig?

_Elsa_

Hi @rpazzi, unfortunately this is a holiday week and they are on skeleton staff until next week.  Please follow the steps on here to help you get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

https://soporto.king.com/contact

Please make sure to use this topic and subtopic as it refers to lost progress.  You will be getting an email from them, but I'm just not sure if you will hear from them today.