Hi @Tammy_Kory, don't you have to go into your itunes account? I just did the print screen from my computer but if you are on a mobile device you might have to do a Google search for that. So I opened itunes on my computer and below is where you would go to redeem the gift card. Click on the Account tab and then Redeem. The second print screen will show up and then you enter the code on the gift card. Please let me know if this helps you.