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I was not logged on via facebook or through my email id on my candy crush game and lost all data
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dimplepatel3072
Posts: 1 Newbie
in Support
My name is dimple. I was not logged on via facebook or through my email id on my candy crush game but i wanted to format my phone so i thought i would just sync my game with facebook and when i tried doing that i lost all my previous data and i was on 2500 something level and i very well remember not logging in thorugh facebook or email id when i strted playing. can u please help me out???????
Answers
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Hi @dimplepatel307,Please follow the steps on here to help you get your progress back. You always need to be logged into Facebook or the Kingdom otherwise you will lose your progress again. They save your progress to the server.
If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.
https://soporto.king.com/contact
Please make sure to use this topic (Problems with my game) and subtopic (Game didn't save)
