Hi @xjuliettex and welcome to our adorable Community 😊 Sorry for late reply. There is a lot of people around and we are really trying hard to reach all the players and do our best to provide help. Are you still having this problem? Some levels might be changed as the studio is always working hard to make levels more challenging and fun. You can read more about it here https://community.king.com/en/candy-crush-saga/discussion/249891/has-your-level-changed