Issue with level 2206

Hello, 
when playing the Candy Crush Saga game, level 2206, a bug came up, which made it impossible for me to finish the level.

You can see the video on the following link (i did not find any option here to attach the video): 

https://drive.google.com/open?id=1ktumBnv35VkFAE6A_LeKiQIVH1XXzbKS
 
Device: HUAWEI P SMART v8.0.0

Best regards,
João Vieira

Answers

  • ElsaElsa Posts: 12,950 Superstar
    Hi @JCVieira, does that happen every time you play this level?  The candy keeps dropping non-stop?  I will tag @Cezdiamond who is the Community Manager.  While you wait for her to come here please let me know if you tried this level again and did you have to close the game in order for it to stop?
    You can find out more about our Superstars here

    ******** Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  For this reason, it is suggested that you do not accumulate them because any updates, crashes or device changes can cause these items to be lost.***********




  • JCVieiraJCVieira Posts: 4
    Hi Elsa,
    this issue only happened once. 
    To overcome this, I needed to close the level. This issue did not arise again. 
  • ElsaElsa Posts: 12,950 Superstar
    Thanks for the update @JCVieira!
    You can find out more about our Superstars here

    ******** Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  For this reason, it is suggested that you do not accumulate them because any updates, crashes or device changes can cause these items to be lost.***********




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