Sylvia A Pinder

SylviaAPinder

1/23/19:  I still have not received a response related to why my CC saga game was totally removed.  I reached up to level 1288 with a lot of tries and with boosters paid for and earned.  I want my original game restored and the free spins I am losing since 1/21/19 and all that was whipped out when the problem started with CC in the beginning of January 2019.  I will not restart from the very beginning. It took a lot of effort and money to reach 1288.  Someone must answer me.  CC had no problem requesting money  when I ran out of gold bars.  Thank you.   

Elsa

Hi @SylviaAPinder, we can get you back on track!  Sadly, we cannot restore progress in the community due to data protection issues.  Please follow the steps on here to help you get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

https://soporto.king.com/contact

Please make sure to use this topic and subtopic.