1/23/19: I still have not received a response related to why my CC saga game was totally removed. I reached up to level 1288 with a lot of tries and with boosters paid for and earned. I want my original game restored and the free spins I am losing since 1/21/19 and all that was whipped out when the problem started with CC in the beginning of January 2019. I will not restart from the very beginning. It took a lot of effort and money to reach 1288. Someone must answer me. CC had no problem requesting money when I ran out of gold bars. Thank you.
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Answers
https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest
If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.
https://soporto.king.com/contact
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