Lost progress when connecting to Facebook

Question

I have been playing candy crush for years. I decided I should connect my account to facebook and it took me from level 579 down to level 250s! How do I get back to my current level? How discouraging to loose so many levels!!

Creative_Elsa · Answer

Hi @aulekowski, we can get you back on track!  Have you ever considered playing the game through the Kingdom? I prefer the Kingdom
because playing through Facebook there are too many glitches.  Here is a
link on how to create a Kingdom account.
https://community.king.com/en/blog/discussion/246665/remember-to-connect-to-the-kingdom/p1?new=1

Once you have that account,
please get your user ID # by following the steps on here:

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

Then finally (sorry so many
steps), you are going to complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into
your account and get your progress.  Please make sure to use this topic
and subtopic.

Sukanta_Biswas · Answer

hi @aulekowskiKing games are online games so save the time to save the data in facebook. But if you have not done it before, then you will not get back the game levels.