I recently changed my phone and have lost my 60 gold bars. How do i get them back?

nicdani0nicdani0 Posts: 9
I Have a new phone.
I have kept my levels on candy crush but my 60 gold bars are no loner there
How do I get them back?
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Answers

  • ElsaElsa Posts: 15,046 Superstar
    Hi @nicdani0 you should never lose gold bars.  I am going to tag @Cezdiamond who is the Community Manager for this game.  She can go into your account to see what happened.  While you are waiting for her to respond, please get your user ID # by following the steps on here:  

    https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

    She will need your number to get into your account. 
    You can find out more about our Superstars here

    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ***Candy Crush Soda Saga now has an "Ideas" category.  Please post your positive ideas on how to improve the game here.





  • nicdani0nicdani0 Posts: 9
    Hi Elsa,
    Thank you for your reply.
    That would be fantastic if I can get some help from @Cezdiamond.
    How long does it normally take for a response?
    I have my ID ready for her reply.
    Regards @nicdanio
  • nicdani0nicdani0 Posts: 9
    I think I made a typo, it should be @nicdani0
  • ElsaElsa Posts: 15,046 Superstar
    Hi @nicdani0, I just found out that she won't be available to respond for a couple of days so I am going to ask you to complete this contact form:  https://soporto.king.com/contact
    Give them your user ID # and they will look into your account to see what happened to the gold because you should never lose gold bars.


    You can find out more about our Superstars here

    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ***Candy Crush Soda Saga now has an "Ideas" category.  Please post your positive ideas on how to improve the game here.





  • nicdani0nicdani0 Posts: 9
    Hi Elsa, Thank you so much for your help.
    I have filled in the link you supplied and hopefully it will be fixed soon.
    Kind Regards nicdani0
  • nicdani0nicdani0 Posts: 9
    Hi Elsa,
    Sorry to disturb you.
    How long does it usually take to have my matter looked at?
    I have not heard from anyone.
    nicdani0
  • ElsaElsa Posts: 15,046 Superstar
    You aren’t disturbing me at all.  I am surprised that you haven’t heard anything yet.  They must be backed up and now we are going into the weekend.  If you don’t get a response by Sunday night please let me know and I will try to follow up with the community manager on Monday.
    You can find out more about our Superstars here

    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ***Candy Crush Soda Saga now has an "Ideas" category.  Please post your positive ideas on how to improve the game here.





  • nicdani0nicdani0 Posts: 9
    Hi Elsa,
    It is now Monday and still no response.
    Can you please follow it up for me.
    Thanks
    nicdani0
  • ElsaElsa Posts: 15,046 Superstar
    Hi @nicdani0, thanks for the reminder!  I am going to tag @Cezdiamond now and hopefully she will be able to respond to you shortly.
    You can find out more about our Superstars here

    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ***Candy Crush Soda Saga now has an "Ideas" category.  Please post your positive ideas on how to improve the game here.





  • lakailakai Posts: 4
    Can someone please help me I lost all of my boosters and would like them to be restored. Game play is impossible!
  • ElsaElsa Posts: 15,046 Superstar
    Hi @lakai, thank you for posting here in the community.  Are you playing your game on a mobile device?   Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.




    You can find out more about our Superstars here

    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ***Candy Crush Soda Saga now has an "Ideas" category.  Please post your positive ideas on how to improve the game here.





  • lakailakai Posts: 4
    Yes I play with my iPhone. So your your response is basically saying I won’t get them. Correct?
  • lakailakai Posts: 4
    Elsa thank you for responding however I’m confused. Is the answer yes or no. I’m not sure how voting will help. 
  • ElsaElsa Posts: 15,046 Superstar
    Hi @lakai, I would have to say yes that you won't get them back.  But what I can do for you is to tag @Cezdiamond who is the Community Manager for this game and maybe she can help you with this.
    You can find out more about our Superstars here

    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ***Candy Crush Soda Saga now has an "Ideas" category.  Please post your positive ideas on how to improve the game here.





  • CezdiamondCezdiamond Posts: 6,523 Community Manager
    nicdani0 said:
    Hi Elsa,
    It is now Monday and still no response.
    Can you please follow it up for me.
    Thanks
    nicdani0
    Hi! 
    Please let me know your game ID. Gold Bars are linked to your account so once you are logged in again you will be able to see them. 

    If, for some reason they are not there it is likely that you have more than one account and you are logged into the wrong account :-) 

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

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