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I recently changed my phone and have lost my 60 gold bars. How do i get them back?
Answers
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Hi @nicdani0 you should never lose gold bars. I am going to tag @Cezdiamond who is the Community Manager for this game. She can go into your account to see what happened. While you are waiting for her to respond, please get your user ID # by following the steps on here:She will need your number to get into your account.0
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Hi Elsa,
Thank you for your reply.
That would be fantastic if I can get some help from @Cezdiamond.
How long does it normally take for a response?
I have my ID ready for her reply.
Regards @nicdanio0 -
Hi @nicdani0, I just found out that she won't be available to respond for a couple of days so I am going to ask you to complete this contact form: https://soporto.king.com/contactGive them your user ID # and they will look into your account to see what happened to the gold because you should never lose gold bars.
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Hi Elsa, Thank you so much for your help.
I have filled in the link you supplied and hopefully it will be fixed soon.
Kind Regards nicdani01 -
Hi Elsa,
Sorry to disturb you.
How long does it usually take to have my matter looked at?
I have not heard from anyone.
nicdani00 -
You aren’t disturbing me at all. I am surprised that you haven’t heard anything yet. They must be backed up and now we are going into the weekend. If you don’t get a response by Sunday night please let me know and I will try to follow up with the community manager on Monday.0
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Hi Elsa,
It is now Monday and still no response.
Can you please follow it up for me.
Thanks
nicdani00 -
Hi @nicdani0, thanks for the reminder! I am going to tag @Cezdiamond now and hopefully she will be able to respond to you shortly.
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Can someone please help me I lost all of my boosters and would like them to be restored. Game play is impossible!0
