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Not receiving my lives / prizes!
AmandaWordy
Posts: 9
Level 2
Hi, I’ve just cleared loads of levels and won lives, sweets etc and yet again not received them! This keeps happening, inc on the bean stalk again.
Plus I’m not receiving lives again, the envelopes stuck white again, I got it back briefly but now nothing for a couple of weeks again.
Is it just me or are there loads of bugs recently!??
Starting to get frustrated now with Candy Crush!
Plus I’m not receiving lives again, the envelopes stuck white again, I got it back briefly but now nothing for a couple of weeks again.
Is it just me or are there loads of bugs recently!??
Starting to get frustrated now with Candy Crush!
Answers
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Hi @AmandaWordy and welcome to our adorable Community 😊 I am sorry this is happening to you. You said it happened several times. Do you maybe have a screenshot of this situation? It would be extremely helpful, so our team could look into it and try to help you.
As for lives, there is a problem with Facebook side and the studio is working hard to solve it. Although it is frustrating, please note that it takes time to solve big problems like this.
Thank you for understanding. Have a wonderful day 🤗
