Won’t connect to internet or WiFi

dulceh

I can’t receive my earned boosters until it connects to the internet. I’m not getting my daily spins and also am unable to make purchases. I have cell service and WiFi but it’s not recognizing it 

firebombmarkus

Hi @dulceh and welcome to our adorable Community 😊 I am sorry this is happening to you. Does your WiFi and cell service work well with other applications and games? If so, try clearing the cache of the game and check if your game is updated to the latest version. 

dulceh

My internet and wifi do work on all other apps.  I don't know how to clear the cache of the game.  It is updated.
Thanks

firebombmarkus

@dulceh Ok, can you please tell me which device do you use?

dulceh

I have an iPhone X.  Thanks for your help!!!

firebombmarkus

@dulceh Iphone doesn't give so much freedom for clearing cache directly on your phone. The easiest way is to restart the phone. You can try that.

kiujo

i have the exact same problem with all the King games i’m playing.
I’m using an iphone & ipad.

Marc_Schiehsl

King, same issue here.  For the last few weeks.  Can't buy anything or use bars.  I can get a free spin when the timer is up but nothing else.  NEED more boosters and can't buy them. (just get a round dotted circle spinning and cant connect to store)   I am on Windows 10.   All windows updates are applied and my internet works fine for all other apps and games.  Deleted and reinstalled CCS several times.... NG.   Help!

lordy

Same here please help

_Elsa_

Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

ella99

The game keeps telling me i am not connected, yet, i see my picture in a bubble. I have lost countless boosters and have complained to no avail. There is no reason to keep playing if i don’t get what i have earned