Please fix my issue with the game

xtinax55

Can you please fix the game. I am not getting my rewards  I been earning.   This is my eighth time trying to get help.  I get a Robo response.

Phyllis_Wallace

The same thing is happening with me.  In the level I'm currently playing I've collected 100 of 60 candies but no rewards along the way.  Player ID 1457385537
See attached image.

post1970

Geld afgeschreven niks gehad niet zo netjes 

_Elsa_

Hi @xtinax55 and @Phyllis_Wallace, the studio can't fix the game without more details please!  What challenge were you playing?  Where were you looking for the rewards? 

@Phyllis_Wallace, I can't give you direction with "collected 100 of 60 candies" without knowing what challenge this was for.  I must have more details than just the print screen please.

@post1970, for now, the King Community is only available in English, so we encourage you to remain with that language. You can use online translators if your English is not good enough but please refrain from posting in any other language.  This message is being closed out so I suggest that you start a new message in English.   A second option is that you can complete the contact form from this link:  https://soporto.king.com/contact

_Elsa_

Is this the challenge that you are both speaking about?  The Sugar Drop Challenge?  There was a problem in December but then the player who reported it wrote back to say that it was working again.  All that I can do at this moment is to keep my eyes open here in the community to see if anyone else reports it now because it might be a new glitch starting.  I did it today on Windows 10 and it worked for me.  This message will be kept open so if you see others reporting this within the last few days please let me know here along with the link.