Kings.com account and facebook account are not in sync

Question

my kings.com account - saurabhownline01@gmail.com and facebook account from same email address are not in sync. I am at 2500+ level in kings.com account but when i login to facebook it shows level 1. Kindly fix asap

Saurabh_Pandey · Answer

Done, filled details and submitted. I know the id and i am using it with kings login. All good with that, i want to sync the same to facebook which has same email id.

Creative_Elsa · Answer

Ok follow the steps on here:  https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back#latest
You might need to get your user ID # so follow the steps on here:  
https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please
complete the contact form from this link: 
https://soporto.king.com/contact

Please make sure to use this topic and subtopic.

Saurabh_Pandey · Answer

Yes same email address. No luck.