Kings.com account and facebook account are not in sync

Saurabh_Pandey

my kings.com account - saurabhownline01@gmail.com and facebook account from same email address are not in sync. I am at 2500+ level in kings.com account but when i login to facebook it shows level 1. Kindly fix asap

_Elsa_

Hi @Saurabh_Pandey, were you playing through Facebook the entire time?  It sounds like you might have just started playing through Facebook if it is starting you at level 1. 

Sadly, we cannot restore progress in the community due to data protection issues.  Please follow the steps on here to help you get your progress back.  https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back#latest

Saurabh_Pandey

Hi, i was playing with facebook login and then deleted the facebook account but continued to play with kings login. Recently created facebook account again and now when i try to login with facebook id it starts at level 1. But when i login with kings account i see i am at level 2600, so how can i get back to level 2600 with facebook account? In both logins, email is same. So techically it should point to same levels, its a flaw in your design which needs to be fixed. You can do it from backend if required.

_Elsa_

Did you create a new Facebook account?  Same email address?  You can still follow the link that I posted above because they should be able to manually go in and correct this.

Saurabh_Pandey

Yes same email address. No luck.

_Elsa_

Ok follow the steps on here:  https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back#latest

You might need to get your user ID # so follow the steps on here: 

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

Please make sure to use this topic and subtopic.

Saurabh_Pandey

Done, filled details and submitted. I know the id and i am using it with kings login. All good with that, i want to sync the same to facebook which has same email id.