Booster Video's not working

Angela96

I get a black screen with cross in top right.   Stupidly, I uninstalled then reinstalled and ended up losing all the boosters that I had, despite syncing with Facebook.

_Elsa_

Hi @Angela96, @LenkaD,@DebW, @soodrupesh and retep, thank you all for posting here in the community.  The video has a glitch as you reported above and the studio is working on a resolution so please be patient and hopefully it will be resolved soon. 

@LenkaD, here is a link where you can read why some people get the events and others don't. 

https://community.king.com/en/candy-crush-soda-saga/discussion/244199/why-does-my-friend-have-new-games-features-but-i-do-not#latest

Have any of you every played the Sugar Drop challenge where you can get up to 13 free boosters, which includes gold bars, every 8 hours?  Why wait for those events when you could start accumulating a lot of free boosters.  You can read more about that here:

https://community.king.com/en/candy-crush-saga/discussion/250570/superstar-information-post-have-you-ever-tried-the-sugar-drop-challenge/p1?new=1

LenkaD

I don't have the option to use the video boosts. It's annoying as I have been stuck on a lvl for hours

Angela96

It's a right pain 🙁

DebW

I have the same issue for 4 days now.

soodrupesh

I get a black screen with cross in top right.   Stupidly, I uninstalled then reinstalled and ended up losing all the boosters that I had, despite syncing with Facebook.

retep

I have the same problem cannot play the boostervideos only black screen , just have new phone Samsung a7 2018

_Elsa_

Hi @Angela96, @LenkaD,@DebW, @soodrupesh and retep, thank you all for posting here in the community.  The video has a glitch as you reported above and the studio is working on a resolution so please be patient and hopefully it will be resolved soon. 

@LenkaD, here is a link where you can read why some people get the events and others don't. 

https://community.king.com/en/candy-crush-soda-saga/discussion/244199/why-does-my-friend-have-new-games-features-but-i-do-not#latest

Have any of you every played the Sugar Drop challenge where you can get up to 13 free boosters, which includes gold bars, every 8 hours?  Why wait for those events when you could start accumulating a lot of free boosters.  You can read more about that here:

https://community.king.com/en/candy-crush-saga/discussion/250570/superstar-information-post-have-you-ever-tried-the-sugar-drop-challenge/p1?new=1