No buddy in Dynamic Duo in over a month. Lost all boosters

MomkMomk Posts: 1
edited February 13 in Support
 No buddy in Dynamic Duo in over a month. Tried many things including uninstalling & reinstalling..didn’t fix the problem just took all of my boosters including my recent UFO. Please fix my Dynamic Duo br giving me a buddy and restoring my UFO and lost boosters. 

Answers

  • ElsaElsa Posts: 12,984 Superstar
    Hi @Momk, the Dynamic Duo has a glitch when playing on Windows 10.  It keeps spinning and not opening.  The studio is aware of this and we are waiting for a fix. 

    If you are playing on a mobile device then the boosters and lives are saved just to that device. You can read what the Community Manager wrote below about this:

    "Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars."


    You can find out more about our Superstars here

    ******** Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  For this reason, it is suggested that you do not accumulate them because any updates, crashes or device changes can cause these items to be lost.***********




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