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Account charges but did not receive my order

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juncmg3340
juncmg3340 Posts: 1 Newbie
in Support
Hey I just want the stuff I ordered I paid $9.99 for the golden ticket package but never received the stuff because the internet cut out after the payment was accepted 
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  • PummyRaj
    PummyRaj Posts: 33,500 Candy Moderator
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    Hello @juncmg3340,

    A Warm Welcome to the King Community, where you can seek Answers / Suggestions from your fellow players in any King Games' Sections :)

    I am sorry to hear that you are having this issue with your purchase :(  Please follow this link to request for Refund or to retrieve your purchased items https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase

    Please select the choice that fits perfectly with your device.  If you are selecting King.Com, while filling up the form, please make sure to select "SUB-Topic" also after filling the "Topic" with the option "Problems with Purchase".

    **  If you need to clarify anything, please write back by tagging me with @ and my name (without space), just like how I wrote your name above =)

    Hoping for the Best!  Have a nice day/evening :+1:
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