How to synchronize the game record of facebook login to the king account

tomoya92

I downloaded candy crush soga on ios, and then used facebook to log in to the game. I have already played 457 levels. Now I want to log in to the facebook account and log in to the game account I have created. I have tried Some tutorials in the community have not been successful

I tried logging in to my king account on king.com and clicking on Settings, which shows that you have synced the game progress.


I also tried to log out of Facebook login, and then check to the game record or 457 level, but when I choose to log in to the king account, the game progress becomes 1 level.

How can I synchronize the game records on the facebook login account to the king account?

Creative_Elsa

Hi @tomoya92, I can help you with that!  First you need to get your user ID # so follow the steps on this link: 

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.