Boosters

Barb_Howard

i am on level 3467 and have never seen the bubblegum troll. I have also never been able to access send/receive lives. The boosters,,,dark purple stripped ball..the flying saucer or the ice cream cone I have never been able to use!!!!! Very very frustrating!!!!

Barb_Howard

I am sorry I sent the questions to Diamond diaries instead of Candy Crush

Diamond_Lim

It's Okay! @Barb_Howard 😊
Hello! @Jelly_Jenny
Can you replace to Candy Crush Saga? Thanks! 😊

Jelly_Jenny

Moving the thread to Candy Crush  

Thanks! 

_Elsa_

Hi @Barb_Howard you are now in the correct community.  When you refer to the Bubblegum Troll are you referring to Bubblegum Hill?  If so, it's not Candy Crush Saga.  That is Candy Crush Soda Saga.  So now you have me confused because the troll is in CC Soda but the flying saucer is in CC Saga.  I'm not sure which game you are referring to but I can still try to help you.  Where are you playing the game - mobile or desktop?  The events are usually on mobile devices.  The sending/receiving lives was a Facebook glitch but they have fixed it now so are you still having trouble with that.  The ice cream cone that you are referring to might be what I call the party popper.  Here is a picture of it.  Is this what you mean?  That came out on the 5th anniversary of Candy Crush Saga.  It has not been made available yet for purchase.

I am going to ask you to do some troubleshooting first.  Clear the history and then click on one of the links below and let's try some troubleshooting. Also make sure that you have the latest version of the game.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update   

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Barb_Howard

Hi Jelly Jennie. I am playing Candy Crush Saga. There is a bubblegum troll. He is pink. The only time I see him is when I can climb the beanstalk. Yes that I'd the ice cream I am referring to. I still cannot send or receive lives. I am playing on an iPad. The ice cream cone flashes just like the lolliepop but i have never had access to it. Please help 

_Elsa_

Hi @Barb_Howard, did you try the troubleshooting yet?  Now I understand what you mean about the Bubblegum Troll! 

Barb_Howard

Yes I have but no luck😢

_Elsa_

Well then it’s not your game.  The events are randomly sent out to the players so you might get it one time and then another player might get it and you won’t.  I think you might start seeing new events come and go because there are lots of changes going on.

Barb_Howard

How could it be possible to not have had those boosters active when I have reached level 3467??
I still cannot give or receive lives!!

_Elsa_

Are you saying that you trying to click on the boosters but can’t? Could you possibly do a print screen so that I can get a better idea of what you are seeing in the game?