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A minor made chargers to my Credit card. On Candy Crush this been happening for 2 weeks how was this

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shirley1960
shirley1960 Posts: 4 Newbie

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
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    hello @shirley1960through this messages, I welcome you to the king community. and i am trying to help you. check here if any wrong purchase https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase 
  • PummyRaj
    PummyRaj Posts: 35,359 Candy Moderator
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    Hello @shirley1960,  A Warm Welcome to the Candy Crush Section of our friendly King Community :)

    I am sorry to say that I am confused with the issue you are having :(  You said "A minor made charges"!!  Was it your sibling or your kid?  May be you could ask them "not to purchase items" while playing OR erase the Credit Card info from the device!!  

    Second part I would like to clear with you -- what did you mean by "This is happening for 2 weeks"?  Is your credit card being charged without your knowledge?  If you can provide more details, I could probably assist you further :+1:

    For all inquiries with regards to Refund, please go to this website https://soporto.king.com/contact
    While filling the form, please select "Problems with Purchase" for Topic, AND for Sub-Topic, select "Accidental Purchase".

    ** TO reply back, please tap on "Type your Comment" box located below and please tag me with @ and my name (no space in between), so that I can receive notification about your reply =)

    Thank you and looking forward to assist you further :+1:

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