I lost a llot of items from my bag!

Question

The game has disappeared from the iPhone and was in the cloud !! When recovering it they forced me to update the game !! And when I came back to the iphone I found that all the contents of my backpack had been removed !! There was a lot saved! Lucky you did not do the same to me on the ipad !!! I feel very scammed by you !!!

Creative_Elsa · Answer

Hi @estheromero,

Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars. You can read more about this here: https://community.king.com/en/candy-crush-saga/discussion/177871/safeguarding-your-collected-boosters